Browse our products and choose the items you would like to purchase. Add them to your basket and proceed to checkout, where you can review your order, enter your delivery details and select your preferred payment and delivery options before completing your purchase.

No — you can check out as a guest. Just add your items to the cart and complete checkout with your delivery and contact details.

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

First, please check your spam or junk folder. If you still cannot find your confirmation email, contact our Customer Support team and provide the name and email address used to place the order so that we can help.

Please contact Customer Support as soon as possible if you need to change your order. We process orders quickly, so we cannot guarantee that changes will be possible once your order has entered the fulfilment process.

Please contact Customer Support as soon as possible if you wish to cancel your order.

If a renewal subscription order has already been processed or dispatched, it cannot be stopped automatically, although your applicable statutory cancellation and return rights remain unaffected.

You can log in to your Skin Shop account to access the account information and order history available to you.

The payment methods currently available for your order are displayed at checkout.

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Bancontact
• PayPal

Yes. Skin Shop uses secure payment and e-commerce providers to process transactions. Payment card details are handled by our payment providers, and Skin Shop normally receives payment confirmation and limited transaction information rather than your full card number.

For one-off purchases, payment is processed as part of the checkout process.

For Subscribe & Save orders, each scheduled renewal is automatically charged to the payment method saved for your subscription.

Please check that your payment and billing information has been entered correctly. You can also try another payment method available at checkout.

If the problem continues, please contact your bank or payment provider. You can also contact our Customer Support team if you need assistance with your order.

Only one payment method can be used.

Enter your discount or promotional code in the appropriate field during checkout. Please check that the discount has been applied before completing your purchase.

No. Discount codes, promotional offers and reward vouchers are not cumulative unless specifically stated otherwise. Only one discount code, promotional offer or reward voucher can be used per order.

Please check that the code has been entered correctly, is still valid and that your order meets the conditions of the promotion.

Discounts and promotional offers are subject to the conditions displayed with the relevant offer and cannot normally be applied retrospectively or used after their expiry date.

Promotional vouchers cannot be used on Subscribe & Save orders unless specifically stated otherwise.

Yes. Skin Shop currently offers 10% off your first order when you sign up to receive email updates, subject to the applicable promotional conditions.

If an order is refunded, points or rewards earned from that purchase may be reversed. Any voucher used will be handled according to the applicable programme terms.

Our standard 48-hour tracked UK delivery costs £4.99 and is FREE on orders over £39.

Express Delivery costs £6.99, or £1.99 for orders over £39.

Yes. Standard UK delivery is free for orders over £39.

Yes. Express Delivery offers next-business-day tracked delivery.

Place your order before 6 pm and select Express Delivery to receive it the following business day.

Express Delivery operates Monday to Friday and is not available in Extended Delivery Zones.

Our standard service is a tracked 48-hour delivery service, except for Extended Delivery Zones and where the carrier does not support this service.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Simply click the tracking link in the email to follow your parcel and view the latest delivery updates from the courier.

If you haven’t received your tracking information or your parcel appears to be delayed, please contact our Customer Service team with your order number and we’ll be happy to help.

Skin Shop works with fulfilment and delivery partners including Royal Mail, DPD and international carriers.

The carrier used may depend on the delivery service and destination.

Please contact Customer Support as soon as possible if you have entered an incorrect delivery address.

Please follow the instructions provided by the carrier through your tracking information.

Please first check around your property, any designated safe place and with other members of your household.

If you are still unable to locate your parcel, contact our Customer Support team with your order number and tracking details so that we can investigate.

We're sorry about this. Please contact our Customer Support team and provide your order number, details of the product you ordered and the product you received.

Photographs may be requested to help us investigate and resolve the issue quickly.

Please contact Customer Support with your order number and details of the missing item. We will check your order and fulfilment information and help resolve the issue.

Please contact Customer Support as soon as possible, providing your order number and photographs of the damaged product and, where relevant, the outer packaging.

This will help us investigate the issue and determine the appropriate solution.

Please check your tracking information first. If there has been no update or you believe your parcel has been lost, contact Customer Support with your order number and tracking information so that we can investigate with the delivery partner.

The precise eligibility of your return will depend on the condition of the product and the reason for returning it.

Please contact Customer Support as soon as possible, providing your order number and the reason for returning the product.

Stop using the product and contact our Customer Support team.

When reporting a suspected adverse reaction, we may ask you for information about the product, your symptoms and other relevant circumstances so that we can investigate the matter appropriately and meet our product-safety obligations.

Health information you voluntarily provide in connection with a suspected adverse reaction is treated with additional protection under our Privacy Policy.

Please contact Customer Support with your order details and reason for the return so that we can advise you on the appropriate return procedure.

Once your refund has been processed by Skin Shop, it will be returned to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

You will receive confirmation once your refund has been processed.

Once your refund has been processed by Skin Shop, it will be returned to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

You will receive confirmation once your refund has been processed.

Yes. Skin Shop currently ships to the USA, EU countries and a selection of other international destinations.

Delivery to the USA is normally around 5–7 days.

US delivery currently starts from $29.99 and is FREE on orders over $150.

EU delivery is normally around 5–7 days.

Skin Shop uses a customs-managed delivery process for EU customers.

Applicable customs-clearance costs and duties are calculated at checkout, so customers should not normally have additional customs duties to pay when the parcel is delivered.

Delivery charges depend on the destination country and are displayed at checkout. Current rates start from the country-specific amounts published on our Shipping Policy page.

Skin Shop currently lists delivery to:

Australia, Canada, New Zealand, Switzerland, Isle of Man, Iceland, Norway, Hong Kong, Guernsey, Singapore, Jersey and Gibraltar.

Delivery is normally up to 14 days.

Skin Shop generally uses a Delivery Duty Paid service for Rest of World orders, meaning applicable customs duties are included in the delivery costs calculated at checkout.

Delivery to Canada currently starts from CAN $44.99, with free delivery on orders over CAN $150.

Subscribe & Save allows you to set up recurring deliveries for selected Skin Shop products.

Only products specifically marked as eligible can be purchased through Subscribe & Save. The available frequency, price and discount are shown when you subscribe.

Each scheduled order is automatically charged to the payment method saved to your subscription at the price shown for that renewal, less the applicable subscription discount.

Yes. Skin Shop sends an order confirmation for each subscription renewal.

You can manage your subscription through your account or contact Customer Support for assistance.

You are responsible for keeping your payment and delivery information up to date.

Yes. You can manage or cancel your subscription through your account or Customer Support.

Cancellation applies to future renewals that have not already been processed.

If a renewal order has already been processed or dispatched, it cannot be stopped automatically. Your applicable statutory cancellation and return rights are not affected.

Yes. Skin Shop may change eligible products, prices, discounts or subscription terms.

Where a change materially affects your subscription, reasonable notice will be provided before it takes effect so that you can decide whether to continue or cancel future renewals.

Skin Shop may suspend or cancel a subscription for legitimate reasons including failed payment. Any amount taken for an order that Skin Shop does not supply will be refunded.

Yes. You can manage your Subscribe & Save subscription directly from your Skin Shop account. Simply log in, go to Subscriptions, select the subscription you would like to manage, and choose the option to pause or skip an upcoming delivery.

You can also make changes to your subscription or cancel it from the same section.

Yes. Skin Shop provides loyalty/reward functionality, and customer account information may include loyalty membership and points.

Joining the Skin Shop Loyalty Programme is easy and free. Simply create an account on our website, or log in to your existing account using your email address and verification code.

Once logged in, visit the Loyalty Programme section of your account, where you can view your points, earn rewards and redeem your points using “Claim Reward”.

You can earn Skin Shop Loyalty Points when you shop with us. Points are automatically added to your Loyalty account for eligible purchases made while using the email address linked to your Skin Shop account.

You may also have opportunities to earn additional points through special promotions and loyalty activities.

Simply log in and visit the Loyalty Programme section of your account to check your current points balance and available rewards.

Customers can view their points on the loyalty page.

Log in to your Skin Shop account and go to the Loyalty Programme section. Here you can see your available points balance.

Select “Claim Reward”, choose the reward you would like to redeem, and a discount code will be generated for you.

Enter this code in the Discount code box at checkout and click Apply before completing your payment.

Please note that Loyalty Reward vouchers cannot be combined with Subscribe & Save orders.

No. Your Skin Shop Loyalty Points do not currently expire, so you can save them and redeem them whenever you’re ready.

Please note that once you convert your points into a Reward Voucher, the voucher will have its own expiry date, which will be shown when the reward is issued

Unless specifically stated otherwise, no. Discount codes, promotional offers and reward vouchers are not cumulative. Only one can be used per order.

If an order is refunded, any points or rewards earned from that purchase may be reversed.

To access your account, click the account/person icon next to the shopping basket on the Skin Shop website.

Enter the email address associated with your account, and we’ll send you a verification code by email. Enter this code to log in — you no longer need a password.

Once logged in, you can view your orders, personal details, subscriptions and Loyalty Programme.

You no longer need a password to access your Skin Shop account.

Simply click the account/person icon next to the shopping basket, enter the email address associated with your account, and we’ll send you a verification code by email.

Enter the code to securely access your account.

You can manage the information made available through your customer account. If you cannot make a required change yourself, please contact Customer Support.

You can contact Skin Shop to exercise your applicable data-protection rights.

For privacy enquiries and rights requests, submit a support ticket and mark it “Privacy”. We may ask for information reasonably necessary to verify your identity before processing your request.

We respect your privacy and are committed to protecting your personal information.

Skin Shop collects and processes personal information only where there is an appropriate legal basis and uses it for purposes including processing orders and payments, managing deliveries and returns, providing Customer Support, managing subscriptions and loyalty services, preventing fraud and meeting legal obligations.

Payment card details are handled by Skin Shop's payment providers. Skin Shop normally receives confirmation and limited transaction information rather than your full card number.

Where necessary to provide our services, information may be shared with relevant service providers including e-commerce and hosting providers, payment providers, fulfilment and delivery partners, Customer Support providers, loyalty and subscription providers and other approved service providers.

You can unsubscribe using the option provided in our marketing communications or manage your applicable marketing preferences.

Unsubscribing from marketing does not prevent Skin Shop from sending necessary service communications relating to your orders, account or transactions.

Submit a ticket through Skin Shop Customer Support and mark your request “Privacy”.

We may ask for information reasonably necessary to confirm your identity before acting on your request.

You can contact our Customer Support team through the Skin Shop Support service or by email at support@skinshop.co.uk.

Please provide your order number, the email address used for your order and a clear description of the issue.

For damaged or incorrect products, photographs may help us investigate more quickly.

Yes. Our Customer Support team can provide information about Skin Shop products and help you understand the product information available so that you can make an informed choice.

Please refer to the relevant product page for product-specific information, including available ingredient and usage information.

Stop using the product and contact Customer Support.

Please provide information about the product and what happened. We may ask for additional information where necessary to investigate a suspected adverse reaction and meet our product-safety obligations.

If symptoms are severe, persistent or cause you concern, seek appropriate medical advice.